^ this just in!
Looking for someone who can provide a shot in the arm to your current customer service strategy?
Let me look at your organization and how you’re serving your customers and help you find your way to provide an exceptional service experience.
One time keynote speech? Got it. A longer engagement lasting weeks or months? Got that too.
I’m here to help take your company to the next level of service excellence.
From his first Summer at Walt Disney World on such attractions as The Jungle Cruise, to his experience in Walt Disney World Guest Relations and at The Disney University, Jim Kocher has a unique set of skills gleaned from years in the service industry. He has carved out a career that combines real-world experience with a unique perspective about what it means to provide outstanding service to today's customers.
From outdoor recreation to retail and from e-commerce to health care, Jim brings a straight-forward and entertaining perspective to help upgrade the service plans in your organization.
What they're saying about Jim
"It was reassuring to have Jim’s support both as an expert consultant, as well as a friend, while navigating this challenging process of change. He is an incredibly engaging presenter and connects well with front line staff, and leadership. Jim also has a knack of tackling difficult issues in a light-hearted manner, making things easier to digest and FUN! We are so glad that Jim has been one of our main points of contact. Jim Kocher ROCKS"
Director, Care Experience & Foundation
Carson Tahoe Health
“With his background at Disney and other businesses, Jim assisted us with our first-day orientation program at Mercy Medical. Jim’s style is to provide new thoughts, new ideas and new ways of doing things while also keeping our team very much involved in the process. He sets up an environment that is collaborative, straight-forward and driven. We did not waste a moment in looking at our program and came away with some solid changes.”
Mercy Medical Center Merced
"As a consultant, Jim has a unique brand of professionalism, knowledge and humor that has worked well for Takapa Media. His varied, strong background has given him a unique talent stack that I find invaluable. He brings focus and asks the right and obvious questions we should ask, but sometimes miss. Our clients have benefited from his input, perspective and positive energy. Jim consistently delivers on his promise of providing consulting that is focused, insightful and fun.”
Organizations Jim has worked with include: